Privacy Notice

Introduction

Avenqor Insurance Limited ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are a "data controller" for the purposes of the data protection legislation. This means we are responsible for deciding how we hold and use personal information about you.

What Information We Collect

We collect and process the following types of personal information:

• Identity Data: Name, date of birth, gender, driving licence number
• Contact Data: Address, email address, telephone numbers
• Financial Data: Payment card details, bank account details
• Vehicle Data: Vehicle registration, make, model, value
• Driving Data: Licence type, driving history, claims history, convictions
• Technical Data: IP address, browser type, device information
• Usage Data: Information about how you use our website and services

How We Use Your Information

We use your personal information for the following purposes:

• To provide insurance quotes and policies
• To process and manage claims
• To communicate with you about your policy
• To detect and prevent fraud
• To comply with legal and regulatory obligations
• To improve our products and services
• To send marketing communications (where you have opted in)

Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract: Processing necessary to perform our contract with you
• Legal obligation: Processing necessary to comply with our legal obligations
• Legitimate interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent (e.g., marketing)

Sharing Your Information

We may share your personal information with:

• Underwriters and reinsurers
• Claims handlers and loss adjusters
• Fraud prevention agencies
• Credit reference agencies
• Regulatory bodies (FCA, Information Commissioner's Office)
• Our professional advisers (lawyers, accountants)
• Service providers who help us run our business

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. For insurance policies, we typically retain records for 7 years after the policy ends.

Your Rights

Under data protection law, you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another party
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent where processing is based on consent

Contact Us

If you have any questions about this privacy notice or wish to exercise your data protection rights, please contact us:

Data Protection Officer
Avenqor Insurance Limited
15 Churchill Place, Canary Wharf, London E14 5HP, United Kingdom
Email: privacy@avenqor.co.uk

Complaints

You have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. The ICO can be contacted at www.ico.org.uk.

Changes to This Notice

We may update this privacy notice from time to time. We will notify you of any significant changes by email or by posting a notice on our website.