Cancellation Policy

Your Right to Cancel

You have the right to cancel your insurance policy. The terms of cancellation depend on when you cancel and whether any claims have been made.

Cancellation Within 14 Days (Cooling-Off Period)

You have 14 days from the start of your policy or the date you receive your policy documents (whichever is later) to cancel your policy and receive a refund.

• If no claims have been made, you will receive a full refund of your premium less an administration fee of £15
• If a claim has been made or is pending, no refund will be given
• If the policy has already started, a pro-rata deduction may be made for the cover you have used

Cancellation After 14 Days

If you cancel after the 14-day cooling-off period:

• A refund may be available on a short-period basis, subject to our short-period rates
• An administration fee of £25 will apply
• No refund will be given if a claim has been made or is pending
• No refund will be given if less than 25% of the policy period remains

How to Cancel

To cancel your policy, please contact us using one of the following methods:

When cancelling, please have your policy number ready and confirm the date you wish the cancellation to take effect.

Our Right to Cancel

We may cancel your policy by giving you at least 7 days' notice in writing to your last known address or email. We may do this if:

• You fail to pay any premium when due
• You have provided false or misleading information
• You have failed to comply with the terms and conditions of the policy
• You use threatening or abusive behaviour towards our staff

If we cancel your policy, you will be entitled to a pro-rata refund of any premium paid for the unexpired period of insurance, unless the cancellation is due to fraud or misrepresentation.

Return of Documents

Upon cancellation, your Certificate of Motor Insurance becomes invalid. You must not use the vehicle unless you have alternative valid insurance in place. We do not require you to return the certificate, but you should destroy it to avoid confusion.

Questions?

If you have any questions about cancelling your policy, please contact our customer service team who will be happy to help.