Avenqor Insurance

Complaints

Making a Complaint

We're committed to providing excellent service. If you're not satisfied, we want to hear from you so we can put things right.

Submit a Complaint

Contact Us Directly

01273741991

Mon-Fri 9am-5pm

complaints@avenqor.co.uk

Our Complaints Process

  1. 1.We will acknowledge your complaint within 5 working days
  2. 2.Your complaint will be investigated by a senior member of staff
  3. 3.We aim to provide a final response within 8 weeks
  4. 4.If you're not satisfied, you can contact the Financial Ombudsman Service

Financial Ombudsman Service

If you are not satisfied with our final response to your complaint, or if we have not resolved your complaint within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service.

Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR

Phone: 0800 023 4567

Website: www.financial-ombudsman.org.uk