Claims

Making a Claim

We're here to help you through the claims process. Our UK-based claims team is available 24/7 to assist you.

Emergency Claims Line (24/7)

For accidents, theft, or emergencies

How to Make a Claim

Step 1: Ensure Safety

If you've been involved in an accident, ensure everyone is safe. Call emergency services if anyone is injured. Move to a safe location if possible and turn on your hazard lights.

Step 2: Exchange Details

Exchange details with any other parties involved. Collect names, addresses, phone numbers, insurance details, and vehicle registration numbers. Take photos of the scene and damage if safe to do so.

Step 3: Contact Us

Call our claims line as soon as possible. Have your policy number ready. You can also submit a claim through your customer portal or by email.

Step 4: Provide Documentation

We may ask for additional documentation such as photos, witness statements, or police reports. Our claims handler will guide you through exactly what's needed.

Important Information

Do not admit liability at the scene of an accident

Report all incidents to us within 24 hours

Do not authorize any repairs without our consent

Keep all receipts for expenses incurred as a result of the incident

Cooperate fully with our claims team and any investigations

Claims Contact

Phone

03330033189

24/7 availability

claims@avenqor.co.uk

For non-emergency queries about an existing claim, please quote your claim reference number when contacting us.

Avenqor Insurance Limited is authorised and regulated by the Financial Conduct Authority (FCA 987654). Registered in England and Wales (Company No. 12345678). Registered Office: 15 Churchill Place, Canary Wharf, London E14 5HP, United Kingdom.